Effective Date: 1 March 2026
This Policy applies to purchases made through https://deidrenortje-art.com/ and is drafted in accordance with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA) governing electronic commerce in South Africa.
Nothing in this Policy is intended to limit or waive any rights afforded to consumers under applicable law.
Consumers purchasing goods through this website are protected under the CPA and ECTA, which provide rights relating to fair returns, defective goods, and cooling-off periods for online transactions.
In accordance with Section 44 of the Electronic Communications and Transactions Act, consumers may cancel an online purchase within 7 days after receiving the goods, without providing a reason and without penalty.
If a consumer exercises this right:
Written notice of cancellation must be sent within 7 days of delivery
Goods must be returned unused and in their original condition and packaging
The consumer is responsible for direct return shipping costs
Once the goods are returned and inspected, a refund will be processed
Refunds will be issued within 30 days of cancellation, as required by the ECTA.
Orders may be cancelled before dispatch by submitting a written request to the contact email provided below.
If an order has already been shipped, the cancellation will be treated as a cooling-off return under Section 44 of the ECTA.
Original artworks are unique, one-of-a-kind pieces.
Returns may occur only where:
The consumer exercises their statutory cooling-off rights under ECTA, or
The artwork is defective or materially different from its description.
The following do not constitute defects:
Minor variations in colour due to screen differences
Natural texture variations inherent in hand-painted works.
The artwork must be returned in its original condition and packaging to qualify for a refund.
Art prints and other standard goods may be returned if:
The return request is made within 7 days of delivery
The item is unused and in its original condition
The item is returned in appropriate protective packaging.
The following items are not eligible for cooling-off returns, as permitted under applicable consumer legislation:
Custom or commissioned artworks
Personalised items produced according to the consumer’s specifications
Digital products once delivery or download has begun.
Under Section 56 of the Consumer Protection Act, consumers are entitled to return defective goods within 6 months of delivery.
Where goods are defective, the consumer may request:
Repair
Replacement
Refund.
If goods are damaged during delivery, the issue must be reported within 48 hours of receipt, with photographic evidence sent to:
Where a refund is approved:
Refunds will be processed via the original payment method
Delivery charges are refunded only where goods are defective or incorrectly supplied
Refunds will be issued within 30 days of cancellation or return, in accordance with the ECTA.
Unless the return is due to defective or incorrect goods:
The consumer is responsible for return shipping costs
Goods remain the consumer’s responsibility until received by the seller
A trackable courier service is strongly recommended.
All return or cancellation requests must be submitted in writing to:
Deidre Nortje Art
Email: deidrenortje.art@gmail.com
Website: https://deidrenortje-art.com/
