Shipping Policy

This Shipping Policy applies to all orders placed through www.deidrenortje-art.com and should be read together with our Privacy Policy.

South African Shipping

Prints
All print orders delivered within South Africa are shipped free of charge.

Original Artworks & Special Items
Shipping for original artworks, framed works, or items requiring custom packaging is calculated separately. Costs depend on the artwork’s size, medium, weight, and delivery destination.

To request a shipping quotation, we require the following information:

• Artwork title
• Full delivery address
• Contact phone number

Shipping quotes are typically provided within 3–4 business days.

International Shipping

International shipping is available on request.

Shipping costs are calculated individually based on:

• Destination country
• Artwork size and weight
• Medium and packaging requirements

To obtain an international shipping estimate, please provide:

• Artwork or print name
• Full delivery address
• Contact phone number

Quotations are usually issued within 3–4 business days.

Packaging & Delivery

All artworks are carefully packaged using suitable protective materials to minimise the risk of damage during transit. We make use of reputable courier and logistics providers experienced in transporting fine art.

Where available, tracking details will be supplied once the order has been dispatched.

Duties, Taxes & Customs (International Orders)

International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.
These charges are not included in the artwork price or shipping quote and remain the responsibility of the purchaser.

Protection of Personal Information (POPIA)

In order to process and deliver your order, we collect and use certain personal information, including your name, delivery address, email address, and contact number.

In compliance with the Protection of Personal Information Act (POPIA):

• Personal information is collected only for the purpose of fulfilling orders, arranging delivery, and communicating shipping-related information.
• Information is processed lawfully and minimally, and is not retained longer than necessary.
• Your personal information may be shared only with third-party service providers (such as courier companies) strictly for delivery purposes.
• All reasonable technical and organisational measures are implemented to safeguard personal information against loss, misuse, unauthorised access, or disclosure.
• Personal information is never sold or used for unrelated marketing without consent.

You have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Object to processing where legally permitted

Requests can be submitted via the contact details below.

Shipping & Data Enquiries

For shipping queries or POPIA-related requests, please contact:

Email: deidrenortje-art@gmail.com